FAQ

PAYMENT:

What payment method do you accept?

• We offer a variety of payment options. You can pay using all major credit and debit cards, Shop Pay, Apple Pay, Google Pay and Amazon Pay.

Is it safe to use my card to pay on this website?

• We take the security of our clients' personal and financial information very seriously and have implemented a number of measures to ensure the safety of your transactions.
  
  Our website uses secure SSL encryption to protect all sensitive information, including payment details. In addition, we are compliant with all relevant industry standards and regulations, such as PCI DSS, to ensure the highest level of security for our clients.

What currency is used on your store?

• All payments are made in POUND STERLING. Your bank will convert your total to your currency after your payment has been processed.

 

TRACKING YOUR ORDER:

I ordered 2+ items, why did I only receive one?

• Some of our orders are shipped separately. If you have ordered multiple items and have not received all the items, please do not email us. Your remaining items are on their way. Please allow the shipping times above to receive your entire order.

Why does my tracking info say invalid/not available/not found?

• Allow up to 24-72 hours for the post office to update.
• At times, tracking may not be available in select countries.

Where can I track my package?

• Please refer to the section named: Track my order on the header.

Sizing:

• To ensure you get the right fit, please refer to the detailed size chart located under each product.
• If you're unsure about your size, we recommend sizing up or reaching out to us.

 

CONTACT:

How do I contact you?

• Email us at contact@authenticgoth.com

When can I expect an email response?

• Allow 12-24 hours for a response. Emails are answered in the order it was placed during operating business days.
• Please include full name, detailed message and order number if available.