Shipping Policy
Shipping Policy — Authentic Goth
At Authentic Goth, we don’t rush perfection. Every order is processed with intention — quality-checked, packaged carefully, and prepared for its journey. Because our pieces are in high demand and handled individually rather than factory-style, some orders take longer than fast-fashion standards — but they arrive worth the wait.
Nothing here is mass-produced. Every package is treated like a ritual.
Processing Times
Due to the volume of orders and our strict quality-control, processing usually takes 2–4 business days before dispatch.
Once shipped, you will receive an email notification containing your tracking number and shipping details.
Your parcel will be delivered to the exact address entered at checkout, so please ensure it is complete (name, street, house number, postal code).
Tracking
When your parcel begins its journey, you will receive:
- A tracking number
- A direct link to track your shipment
- Updates via email or social media (depending on where you contacted us)
🕯 To track your order, please visit our Track Your Order page.
Delivery Times
We ship worldwide. Below are the average delivery estimates for all regions:
- United Kingdom — 7–10 business days
- USA & Canada — 7–10 business days
- Europe — 7–10 business days
- Oceania — 7–10 business days
- Middle East — 7–10 business days
- Rest of the World — 7–10 business days
Most orders arrive earlier than estimated. However, occasional delays can occur due to:
- High international traffic
- Customs inspections
- Local courier backlogs
- Seasonal demand (Black Friday, holidays, etc.)
We ask for your patience — your package is on its way.
If Your Order Seems Late
If your parcel takes longer than expected, please don’t worry — a delay almost always means the package is still traveling through customs or moving slowly through a busy local courier network, not that it is lost. Tracking may pause for a few days and then update again suddenly, which is normal during international transit. If the estimated delivery window has passed, you can contact us anytime and we will check everything on our side for you — including reviewing tracking information, contacting the carrier when needed, and guiding you based on your region. You will never be left alone with uncertainty; we stay with you until your order safely reaches your hands. Your trust means everything to us, and we take it seriously.
Contact Us
If you have questions or your parcel is taking longer than expected, you can reach out anytime:
📩 Email: authentic.professionel@gmail.com
📸 Instagram: @authentic.goth_main
📍 Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ